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Express Scripts

Acquired by The Cigna Group

Is this your company?

Impersonal Company Concerned about one thing only....the bottom line - Account Director Express Scripts Employee Review

2.0
Jul 19, 2010
Recommend
CEO approval
Business Outlook

Pros

Powerful tools to help manage clients and provide comprehensive metrics and analyses Detailed guidelines for how you will be performed Fair compensation and benefits package

Cons

While the company preaches integrity, compassion, etc. it is simply not the case. One of the most toxic working cultures I have been involved in. Little colloboration between teammates and management definitely played favorites. I was "acquired" in a buyout by Express Scripts in 2009. The company I came from was told only 10-20% of transitioned employees would be laid off in the first two months. It turned out, nearly 80% were laid off in the first month in a half. However, the company was still able to host an annual sales conference for 700 emplyees in February, while 700 employees lost their jobs the next month. The culture was not inviting for those of us left. We were referred to as the former company's employees by staff and we knew our time was limited. In November, we were told that our jobs were safe by a Senior Level VP and that there was more work than they knew what to do with. Once the transaction happened, most of our clients were released or we were forced to manage them so poorly that they would leave if the contract could not be voided. For those who lost clients, they were laid off unceremoniously, even though several similar positions were still being opened. In a nutshell, I was forced to leave a company I was very happy with and experienced first hand the losing end of a corporate takeover. While the company does invest heavily in their sales organization, you are simply a number to them. As profitable as the company is and as metric focused as they are, they do not compensate their Account Directors appropriately for basically being sales people. There is only an annual bonus that is decided on department metrics, rather than a commission scale based on individual performance. I am happy to be away from such a toxic environment and would not recommend this company to those who value integrity and compassion.

Explore other reviews about Express Scripts

5.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

A Very good company so far

Cons

Nothing cons at this moment

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable employment and job security due to patient needs

Cons

It can be extremely slow at times and has very strict metrics

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