Work Horse - Store Manager GameStop Employee Review

3.0
Sep 13, 2012
Recommend
CEO approval
Business Outlook

Pros

Everything you have to upsell is what the customer already wants; you just have to explain the benefits to get them to say 'yes'. Store Managers and above get flown out for an annual conference and have venders 'throw' free swag at you is the best. They hold contests regularly to add incentives for selling certain products or pushing certain metrics. Great benefits, bonus', and 401k plan. The company is very innovative. As technology and the market changes so does GameStop.

Cons

As a salaried Store Manager they make you go beyond what is set up in the job description with how many hours/days you are 'required' to work. When times get tough they resort to lowering store hours and forcing the Store Manager to work six days a week on top of the requried six day work weeks in December. The amount of tasks assigned, stock inflow, and added jobs like overnights are not reduced during those 'tough times' to help the associates focus on the customers. For hourly associates they are underpaid for the job they are required to do in comparison to similar retail companies.

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5.0
Jul 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Personable management that is understanding of education commitments

Cons

There are no cons to report

3.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

You get real management experience fast. You can honestly say you handled: Inventory control Cash handling Customer conflict Sales goals Scheduling pressure Loss prevention Store operations Merchandising Trade-ins Tech/product support Opening and closing Problem-solving without backup That is valuable on a resume. You also learn independence. If you can run a store alone, you can handle pressure, prioritize, and make decisions without someone holding your hand. It can also be good if you like games, collectibles, tech, consoles, and talking to customers who care about that world. And if the store has decent traffic, you can build strong customer relationships. Regulars matter.

Cons

Being “store manager” but also being the only person there is often exploitation dressed up as responsibility. You may be expected to do the work of: Manager Sales associate Inventory clerk Security Customer service desk Tech advisor Cleaner Cashier Loss prevention Complaint handler All at once. The biggest cons: You are accountable for problems you may not have enough staff, payroll, or authority to fix. Upper management may push metrics, warranties, memberships, preorders, and sales goals without giving enough labor or support. You may get blamed for shrink, low numbers, customer complaints, late tasks, missed calls, or messy inventory even when the real issue is understaffing. Breaks can become fake breaks. If you are alone, you may not actually be able to step away. Safety can be an issue, especially with cash, consoles, theft, angry customers, or closing alone. The title can sound stronger than the pay. GameStop management responsibility has historically outweighed compensation in many stores. Burnout risk is high. You are constantly “on,” and there may be no one to absorb pressure with you.

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