Becomes worse by the year - Store Manager GameStop Employee Review

1.0
Jun 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Fun interaction with customers If you love video games, you are surrounded with content you enjoy

Cons

The company becomes increasingly disconnected from what originally made it a great place to shop. Pressure to hit unrealistic and sometimes irrelevant metrics from corporate trickels down to the DM level, making the DMs intolerable to work for, and the stress of needing to sell a mother a magazine subscription and a Call of Duty pre-order when she just wants to buy her 8 year old a birthday present makes all the store level empoyees look like idiots and sleazes, when really they are just being forced to do things they never envisioned when being hired.

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5.0
Feb 2, 2026
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Pros

Games are awsoem for real

Cons

Low pay but it’s okay

3.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

You get real management experience fast. You can honestly say you handled: Inventory control Cash handling Customer conflict Sales goals Scheduling pressure Loss prevention Store operations Merchandising Trade-ins Tech/product support Opening and closing Problem-solving without backup That is valuable on a resume. You also learn independence. If you can run a store alone, you can handle pressure, prioritize, and make decisions without someone holding your hand. It can also be good if you like games, collectibles, tech, consoles, and talking to customers who care about that world. And if the store has decent traffic, you can build strong customer relationships. Regulars matter.

Cons

Being “store manager” but also being the only person there is often exploitation dressed up as responsibility. You may be expected to do the work of: Manager Sales associate Inventory clerk Security Customer service desk Tech advisor Cleaner Cashier Loss prevention Complaint handler All at once. The biggest cons: You are accountable for problems you may not have enough staff, payroll, or authority to fix. Upper management may push metrics, warranties, memberships, preorders, and sales goals without giving enough labor or support. You may get blamed for shrink, low numbers, customer complaints, late tasks, missed calls, or messy inventory even when the real issue is understaffing. Breaks can become fake breaks. If you are alone, you may not actually be able to step away. Safety can be an issue, especially with cash, consoles, theft, angry customers, or closing alone. The title can sound stronger than the pay. GameStop management responsibility has historically outweighed compensation in many stores. Burnout risk is high. You are constantly “on,” and there may be no one to absorb pressure with you.

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