Gamestop...I loved you and you let me down. - I Was A Store Manager GameStop Employee Review

3.0
Apr 29, 2009
Recommend
CEO approval
Business Outlook

Pros

Working with and selling games is of course a lot of fun. managers receive free games from companies as incentive to push the games to customers. Yearly managers conference in places like Las Vegas with classes taught by top developers and free games and goodies given out at an E3 style vendor show. employee discount can be stacked with the discount card which can give you 25% off used games. Internal promotion is encouraged. sales contests for product, points, and sometimes cash. good salary. good bonus opportunity based on performance factors.

Cons

45 hours minimum for store manager, but cheap on hours so sometimes you may work 12 hour shifts or 6-7 day weeks to get job done because you are responsible for everything getting done even if there are no hours for employees to be with you.If there are not enough hours for a manager meeting, they will force you to schedule your off day on the meeting day and forfeit the day off. With the hours being so low (even in REALLY busy locations) , you will often have single coverage shifts This can be dangerous because Gamestop deals with high dollar sales. Management is quick to forget when you have been #1 in sales for weeks if you , say, have a messy counter one day from a busy shift or large shipment. Also, it is VERY numbers and goals driven, so if you don't want your job threatened when you have a low week in reserve or subscription %s (even when you have normally done well) then this job is not for you. Also, if a customer has a complaint...they will write you up.period.There is no circumstance that they will not take the customers side. You aren't even allowed to hang up on a customer that is cussing you out or saying sexually explicit things to you. If you do so you can get fired.

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5.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Games are awsoem for real

Cons

Low pay but it’s okay

3.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

You get real management experience fast. You can honestly say you handled: Inventory control Cash handling Customer conflict Sales goals Scheduling pressure Loss prevention Store operations Merchandising Trade-ins Tech/product support Opening and closing Problem-solving without backup That is valuable on a resume. You also learn independence. If you can run a store alone, you can handle pressure, prioritize, and make decisions without someone holding your hand. It can also be good if you like games, collectibles, tech, consoles, and talking to customers who care about that world. And if the store has decent traffic, you can build strong customer relationships. Regulars matter.

Cons

Being “store manager” but also being the only person there is often exploitation dressed up as responsibility. You may be expected to do the work of: Manager Sales associate Inventory clerk Security Customer service desk Tech advisor Cleaner Cashier Loss prevention Complaint handler All at once. The biggest cons: You are accountable for problems you may not have enough staff, payroll, or authority to fix. Upper management may push metrics, warranties, memberships, preorders, and sales goals without giving enough labor or support. You may get blamed for shrink, low numbers, customer complaints, late tasks, missed calls, or messy inventory even when the real issue is understaffing. Breaks can become fake breaks. If you are alone, you may not actually be able to step away. Safety can be an issue, especially with cash, consoles, theft, angry customers, or closing alone. The title can sound stronger than the pay. GameStop management responsibility has historically outweighed compensation in many stores. Burnout risk is high. You are constantly “on,” and there may be no one to absorb pressure with you.

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