What happened to selling games people want? - Project Manager GameStop Employee Review

2.0
Jun 29, 2022
Recommend
CEO approval
Business Outlook

Pros

I was up to date on new videogame releases and once and awhile got a free toy. Excellent first job to experience the horrors of corporate America.

Cons

It was extremely focused on metrics over the customer experience. There was a dashboard with Stats of each transaction you processed. If you wouldn't meet your goals you would be harassed and eventually your hours cut. Not only was it impossible to meet these goals, which went up over time, but your expected to manipulate customers into these purchases that include every category of product while supervising the store alone. I would be hours by myself and somehow expected to deter theft. Inventory, stocking, selling, and cleaning were done alone. It was extremely stressful and not safe. Of course there would eventually be something to come in and help but no matter how big the store was, there was only ever two. It didn't help that your training was just looking at videos and answering quizzes.

Explore other reviews about GameStop

5.0
Jul 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Personable management that is understanding of education commitments

Cons

There are no cons to report

3.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

You get real management experience fast. You can honestly say you handled: Inventory control Cash handling Customer conflict Sales goals Scheduling pressure Loss prevention Store operations Merchandising Trade-ins Tech/product support Opening and closing Problem-solving without backup That is valuable on a resume. You also learn independence. If you can run a store alone, you can handle pressure, prioritize, and make decisions without someone holding your hand. It can also be good if you like games, collectibles, tech, consoles, and talking to customers who care about that world. And if the store has decent traffic, you can build strong customer relationships. Regulars matter.

Cons

Being “store manager” but also being the only person there is often exploitation dressed up as responsibility. You may be expected to do the work of: Manager Sales associate Inventory clerk Security Customer service desk Tech advisor Cleaner Cashier Loss prevention Complaint handler All at once. The biggest cons: You are accountable for problems you may not have enough staff, payroll, or authority to fix. Upper management may push metrics, warranties, memberships, preorders, and sales goals without giving enough labor or support. You may get blamed for shrink, low numbers, customer complaints, late tasks, missed calls, or messy inventory even when the real issue is understaffing. Breaks can become fake breaks. If you are alone, you may not actually be able to step away. Safety can be an issue, especially with cash, consoles, theft, angry customers, or closing alone. The title can sound stronger than the pay. GameStop management responsibility has historically outweighed compensation in many stores. Burnout risk is high. You are constantly “on,” and there may be no one to absorb pressure with you.

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