Calls - inhale - calls - exhale - calls - inhale - calls - exhale - calls - ......... - Customer Support Officer HGS Employee Review

1.0
Apr 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Helpful people. Free coffee. Free AC. Free water. Tv on the floor (which shows only their advertisement 24x7) The biggest pros is you can meet some of the nicest people here. They all are joining here because they don't have much opportunity. So many people are down to earth.

Cons

Previously​ it was good. Call flow was less. But as the performance increased the call flow increased. You don't have time to even turn your head away from the screen. Should be continuously staring at the computer. Should take permission to even pee 15 mins prior. Should return within 5 mins, even if you had to go for poop. Should ask permission to have food 1 hr prior. Should return within 25 mins. And the cafeteria would be crowded ALWAYS. Only one way cab. DO NOT, i repeat DO NOT fall for all the nice words the HR use before you join. Once joined, u won't even find the HR whenever you are in need. Trust me, i worked there for 2 yrs and never i got a chance to go into the mysterious game room (not sure if it exists). Should apply for SICK LEAVE 1 week prior. Nope, I'm not joking. Sick leaves reminds me of school days. Get doctor letters / leave letter. JOIN "ONLY and ONLY" IF THIS IS THE LAST COMPANY IN YOUR LIST, at your own risk.

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HGS Response
8y
Hi, thank you for your review. Glad to see that you got an opportunity to work with some nice people. At the same time, we are disappointed to hear that you were not happy with many aspects at HGS. We understand your concern. As a company, the morale of our employees is of utmost importance to us. Please drop us a note at Talk2us@teamhgs.com, as we'd like to know more, and try to make things better.

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
1mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy Good Hours Good work/life balance

Cons

Low pay for the chat agent, but pay increases in time Can be laid off easily

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