Limited progression, company values don’t reflect real world - Manager HGS Employee Review

3.0
Feb 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Nice enough office and surroundings. Some lovely and supportive staff and management, most of whom have unfortunately left the business Some good benefits when representing larger clients Team on site do try to inject fun into the place and encourage a lot of charity events

Cons

Poor progression options. Willing to have people working in development roles with no real appraisals or promise of a permanent role. When people have progressed to management they have ended up leaving because of work load expectations, poor recruitment of staff, little/no development options into different areas of the business. No offer of additional training/qualifications despite always talking about investing in people. Directors are based offshore, barely visited the Preston site in many years of working there, which makes them completely out of touch with employees. Strict, ‘black and white’ disciplinary procedures and some members of management and HR quite unwilling to give people a chance to improve. This creates a negative culture with staff and actually drives poor behaviour because people don’t feel valued. No pay rise discussions for 5 years .

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HGS Response
7y
Hi, thank you for sharing your experience at HGS. We're happy to hear that you had a supportive environment at HGS! However, we're concerned by your feedback. We'd like to know more, please get in touch with us @ talk2us@teamhgs.com.

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
2mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy Good Hours Good work/life balance

Cons

Low pay for the chat agent, but pay increases in time Can be laid off easily

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