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      HGS

      Engaged Employer

      HGS reviews

      Customer Services Advisor - Customer Service Representative HGS Employee Review

      1.0
      Mar 23, 2018
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It paid money. Just quite badly.

      Cons

      Pay was poor. Six years on a pay freeze. Managers were rude and complained about my disability affecting my work. I felt pushed out. No harm department to complain to. No place to grow as an employee or grow skills.

      avatar
      HGS Response
      8y
      Hi, we hear you and would like to apologize that you had such an unpleasant experience at HGS. Your feedback concerns us. We do not want any of our employees to feel undervalued.We would like to learn more about this and will see how we can make things better for our employees. Kindly leave a note to us at talk2us@teamhgs.com

      Explore other reviews about HGS

      5.0
      May 4, 2026
      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for

      Cons

      I don’t have any con

      avatar
      HGS Response
      1mo
      Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
      4.0
      Jul 9, 2026
      Social media specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy Good Hours Good work/life balance

      Cons

      Low pay for the chat agent, but pay increases in time Can be laid off easily

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