May be a good starting point for first-timers - Anonymous employee HGS Employee Review

3.0
Oct 17, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This may be a good learning experience for first-timers in the Customer Support+ Technical Support industry (which I was back then). Generous during holidays when you have to work, makes sure you're well-fed. If metrics not met or there are changes to the account, will get transferred to another account.

Cons

Gives one of the lowest salaries out there. Even after a year the salary doesn't change much. Also if less than a year experience, gives not much leeway to request work time and leaves. There is also some kind of internal bullying/drama going on even among immediate supervisors, and it's unclear where and who to go to at this kind of situation.

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HGS Response
7y
Hi! Thank you for sharing this experience with us. We take your feedback seriously and we would like to discuss your views further so that we may be able to address the issues that you raised. Please email us at talk2us@teamhgs.com to further the two-way conversation.

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
2mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy Good Hours Good work/life balance

Cons

Low pay for the chat agent, but pay increases in time Can be laid off easily

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HGS Response
1w
Thank you for your feedback. We're glad you appreciated the work-life balance and flexible hours. We value your suggestions and welcome further feedback at talk2us@hgs.com. Wishing you all the best in your future endeavors.
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