Not manageable for every one... - Customer Service Agent HGS Employee Review

2.0
Jun 21, 2020
Recommend
CEO approval
Business Outlook

Pros

Good salary, option of work from home

Cons

Tight schedule, minimum training and high expectations

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HGS Response
6y
Hi, thank you for sharing your valuable feedback. You are correct. The Contact Centre environment is not for everyone. To hear from our former and current employees about the experiences they have had with us is much appreciated. It helps us to improve and is an extra dialogue channel to our Voice of the Employee internal feedback programs we run. HGS Canada is always striving to develop the members of our team and increase their client and systems knowledge - each client has different training needs and requirements. Thank you for sharing your talents with HGS Canada.

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
2mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy Good Hours Good work/life balance

Cons

Low pay for the chat agent, but pay increases in time Can be laid off easily

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HGS Response
5d
Thank you for your feedback. We're glad you appreciated the work-life balance and flexible hours. We value your suggestions and welcome further feedback at talk2us@hgs.com. Wishing you all the best in your future endeavors.
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