Okay if you need a job - Bilingual Customer Service Representative HGS Employee Review

3.0
Oct 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Work from home Growing opportunity

Cons

Stressful environment Complicated systems, could be more user friendly

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HGS Response
5y
Hi, thank you for sharing your valuable feedback. We understand that the Call Centre Industry is not for everyone, but our employees are very dedicated, and valuable members of our team. Our hiring process is very robust, open, and honest to set the job expectations t to be very realistic. We offer multiple ways to help our team develop, learn, and grow and progress. Our training is second to none and will set you up for a life of opportunities, by future-proofing you with the necessary transferable skills. Thank you for being a valuable member of team HGS.

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
2mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy Good Hours Good work/life balance

Cons

Low pay for the chat agent, but pay increases in time Can be laid off easily

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HGS Response
5d
Thank you for your feedback. We're glad you appreciated the work-life balance and flexible hours. We value your suggestions and welcome further feedback at talk2us@hgs.com. Wishing you all the best in your future endeavors.
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