Good Work Environment, Lower than Industry Standard Pay - Tech Support Agent HGS Employee Review

3.0
Feb 4, 2021
Recommend
CEO approval
Business Outlook

Pros

HGS is filled with people that want to help you grow. It has a good working environment where people respond quickly to requests work is done quickly.

Cons

Significantly lower than industry-standard starting wage. Sasktel pays over $20/hour starting wage and Transcom pays over $15/hour. If HGS wonders why employees churn with them more than they want that is likely the reason as that is really the only con HGS has compared to any other call center operation.

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HGS Response
5y
Hi, thank you for sharing your positive feedback. It is always nice to hear from our former and current employees about the positive experiences they have had with us. As you mention, we are very proud of our inclusivity, which typifies our global organization. We have an Employee Satisfaction Survey every year to hear valuable opinions that will enable us to assess our efforts required to drive the highest work standards. Your feedback will help us to highlight and discuss ways we can work on employee concerns. HGS Canada is always striving to develop the members of our team and increase their client and systems knowledge. We want our people to learn and grow together. Thank you for sharing your talents with HGS Canada.

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
2mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy Good Hours Good work/life balance

Cons

Low pay for the chat agent, but pay increases in time Can be laid off easily

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HGS Response
5d
Thank you for your feedback. We're glad you appreciated the work-life balance and flexible hours. We value your suggestions and welcome further feedback at talk2us@hgs.com. Wishing you all the best in your future endeavors.
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