Stressful but best as part time - Customer Service Representative HGS Employee Review

2.0
Jun 27, 2021
Recommend
CEO approval
Business Outlook

Pros

The Work from home is the only comfort

Cons

Super Hectic and stressful and depending on who you're working with, you may not choose your own schedule

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HGS Response
5y
Thanks for your feedback. We do understand our schedules can sometimes be challenging, which is why our hiring process is very robust, open, and honest to set the job expectations to be very realistic. We are always striving to offer our employees ways to future-proof their careers with life-long transferable skills. Thank you for being part of OneHGS.

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
2mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy Good Hours Good work/life balance

Cons

Low pay for the chat agent, but pay increases in time Can be laid off easily

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HGS Response
4d
Thank you for your feedback. We're glad you appreciated the work-life balance and flexible hours. We value your suggestions and welcome further feedback at talk2us@hgs.com. Wishing you all the best in your future endeavors.
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