Save your time - Customer Service Representative HGS Employee Review

2.0
Aug 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Work from home. Commission on sales and rewards system. Employees get rewards points for achievement which they can redeem

Cons

Hectic back to back calls. No personal life. Management is horrible . I would not recommend working there

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HGS Response
4y
Thanks for leaving a review of your work experience as a Customer Service Representative at HGS. It is our priority to make sure we support our employees, as they are our biggest and most valuable assets. We understand that the Contact Center industry can be challenging with the back-to-back calls, which is why our interview process and realistic job expectations are transparent and honest. Please don't hesitate to reach out to your local HR team to make sure you get the support you need. Your feedback is greatly appreciated and if you have any suggestions for us, you can also contact us directly at talk2us@teamhgs.com. Thanks again and take care.

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
2mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy Good Hours Good work/life balance

Cons

Low pay for the chat agent, but pay increases in time Can be laid off easily

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HGS Response
4d
Thank you for your feedback. We're glad you appreciated the work-life balance and flexible hours. We value your suggestions and welcome further feedback at talk2us@hgs.com. Wishing you all the best in your future endeavors.
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