- - Customer Service Representative HGS Employee Review

2.0
Sep 7, 2021
Recommend
CEO approval
Business Outlook

Pros

Well, I was glad that I was accepted in this company, my colleagues are fun to be with. My department is challenging but you will learn a lot. Working with people who are passionate about their job can really motivate you to do your best everyday. But it's tiring because your salary is not enough with your responsibilities

Cons

-Powertripping (teach your team leaders the word "empathy" and give them a seminar how to a "lead". Maybe they already forgot where they started) -Low Basic Salary -Not Paid OT -Allowance is not enough

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HGS Response
4y
Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
2mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy Good Hours Good work/life balance

Cons

Low pay for the chat agent, but pay increases in time Can be laid off easily

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HGS Response
3d
Thank you for your feedback. We're glad you appreciated the work-life balance and flexible hours. We value your suggestions and welcome further feedback at talk2us@hgs.com. Wishing you all the best in your future endeavors.
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