Devoid of respect, no annual leave and awful training - 119 Call Handler HGS Employee Review

- I worked there for 3 months and every holiday request (1 day requested each time) was rejected due to 'short staffing' - they'll happily make you work an 11 hour day or 9 days in a row to make up for the day off you requested though! - The training was abysmal, the trainer at the start gave us wrong information about the campaign, and the training I got when moving to a new line was 30 minutes long - Schedules were often given out a few days before, not allowing for any kind of work-life balance - You can be moved to a different line with no notice or refresher training, very little respect for employees - They will take away offline time (buzz meetings) and tell you not to take comfort breaks, this is an abuse of power when there are back to back calls and agents need to stretch, grab water and go to the toilet - Completely arbitrary rules regarding comfort breaks, for example, I got in trouble for taking comfort breaks that are a minute long, rather than 2 or 3 minutes.