Work from home - Customer Support Representative HGS Employee Review

2.0
Nov 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Paid training. Slightly better than minimum wage pay. Opportunity for advancement.

Cons

Shifting priorities. Necessary equipment was often not functional. Inadequate training. Need to deal with verbally abusive customers daily.

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HGS Response
4y
Thank you for taking the time to write a review. We strive to provide a welcoming and supporting workplace for all our employees where they can increase their skill sets and be promoted from within. However, we do understand that the Call Centre industry is unique and that the job can be challenging at times. Therefore, our hiring process is very transparent and honest to set the job expectations to be very realistic. That being said, your feedback has been heard and will be brought to the appropriate departments. Thanks again and take care.

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
2mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy Good Hours Good work/life balance

Cons

Low pay for the chat agent, but pay increases in time Can be laid off easily

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HGS Response
3d
Thank you for your feedback. We're glad you appreciated the work-life balance and flexible hours. We value your suggestions and welcome further feedback at talk2us@hgs.com. Wishing you all the best in your future endeavors.
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