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      HGS

      Engaged Employer

      HGS reviews

      Work from Home Call Centre Agent - Call Centre Agent HGS Employee Review

      3.0
      Nov 15, 2021
      Call centre agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from Home. Some commission on sales. Bidding on shifts means you can structure your work around your life better. Some customers are very nice and appreciative

      Cons

      Some customers are absolutely horrible. Often verbal abuse that you learn to let roll off of you to move on to the next call. The first few months of production there was a steep learning curse. If you can get past that part, you will be fine and now I can say I actually enjoy the job.

      avatar
      HGS Response
      4y
      Hi, thank you for sharing your talents with HGS Canada for 10+ years. It is always nice to hear from our current employees about the positive experiences they have had with us, especially on a platform that generally tends to attract less than flattering reviews. HGS Canada is always striving to develop the members of our team and we want our people to learn and grow together. We wish you success now and always.

      Explore other reviews about HGS

      5.0
      May 4, 2026
      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for

      Cons

      I don’t have any con

      avatar
      HGS Response
      2mo
      Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
      4.0
      Jul 9, 2026
      Social media specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy Good Hours Good work/life balance

      Cons

      Low pay for the chat agent, but pay increases in time Can be laid off easily

      avatar
      HGS Response
      2d
      Thank you for your feedback. We're glad you appreciated the work-life balance and flexible hours. We value your suggestions and welcome further feedback at talk2us@hgs.com. Wishing you all the best in your future endeavors.
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