Not a permanent position - Customer Service Representative HGS Employee Review

3.0
Dec 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Easy application process, was hired within a few days. When you need work quick and easy and remote these jobs are for you.

Cons

If you're going into this job, just understand you're going into it to be yelled at and threatened by customers and you kinda just have to live with it. Don't let it get to you. Management was MANIC, they pulled all of us into a Zoom room to threaten ALL of our jobs because a few coworkers had been slacking on schedule compliance. In the meanwhile, I had been moved to another manager's team, never told I was moving dept until training day, and then I never saw my actual manager for a one-on-one meeting for MONTHS (the expectation is you meet for once a week) until the day I asked for a meeting so I could quit.

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HGS Response
4y
Thank you for taking the time to write a review and share your HGS experience. We wish you all the best!

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
2mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy Good Hours Good work/life balance

Cons

Low pay for the chat agent, but pay increases in time Can be laid off easily

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HGS Response
2d
Thank you for your feedback. We're glad you appreciated the work-life balance and flexible hours. We value your suggestions and welcome further feedback at talk2us@hgs.com. Wishing you all the best in your future endeavors.
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