customer service representative - Customer Service Representative HGS Employee Review

1.0
May 15, 2022
Recommend
CEO approval
Business Outlook

Pros

great compensation and benefits, work from home set up.

Cons

Healthcare account is queuing you'll start taking calls from start of your shift until end of shift, their metrics are to high and their QAs are tough you will feel demotivated. I don't suggest you working here because it will affect your mental health.

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HGS Response
4y
Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
2mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy Good Hours Good work/life balance

Cons

Low pay for the chat agent, but pay increases in time Can be laid off easily

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HGS Response
4d
Thank you for your feedback. We're glad you appreciated the work-life balance and flexible hours. We value your suggestions and welcome further feedback at talk2us@hgs.com. Wishing you all the best in your future endeavors.
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