Dogs Treated Better than Staff - Anonymous employee Heart + Paw Employee Review

1.0
Apr 14, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None that I can think of.

Cons

Concept is not viable -- Pet Care "reimagined" was intended to refer to a one-stop hub for pet's needs: vet care, grooming, day-care, boarding and retail offerings. Turns out boarding and day-care aren't needed with pet-parents largely at home. Retail (what little there is) can't possibly compete with Chewy and Amazon. Mostly, though, staff doesn't stay b/c the private equity backers keep no one happy -- and that has caused great difficulty for the vet care and grooming business lines to grow.

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Heart + Paw Response
4y
We appreciate you taking the time to share your feedback with us. We are always open to hearing team members' ideas on how we can improve our services and policies. We look to our team members to provide open and honest feedback. Thank you for sharing your feedback and we'll use it to help improve our organization and provide the best possible environment for our team.

Explore other reviews about Heart + Paw

5.0
Sep 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Great culture, opportunities for advancement, team member benefits

Cons

Short staffing without additional support

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Heart + Paw Response
8mo
Thank you for taking the time to share your positive experience and for your continued commitment to Heart Paw. We’re delighted to hear that you value our culture, opportunities for advancement, and team member benefits. Creating an environment where our team members can thrive both personally and professionally is a top priority for us. We also appreciate your thoughtful feedback regarding staffing and resource support. We understand the challenges that can arise during periods of short staffing and are continually exploring ways to strengthen support systems across our centers, including considering relief options when needed. Your insights are invaluable in helping us improve and continue building a workplace we can all be proud of. Thank you again for your dedication and for being an important part of the Heart Paw family.
1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, PTO, Schedule Flexibility, Pay

Cons

Upper Level Management, Corporate structure, Workplace Toxicity and Culture, Quality of Medicine

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