Does Heart + Paw pay their employees well?

According to anonymously submitted Glassdoor reviews, Heart + Paw employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Heart + Paw. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at Heart + Paw?

46% of Heart + Paw employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Heart + Paw 3.5 out of 5 for work life balance, 2.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Heart + Paw?

Center Director (6) , Care Coordinator (4) , Center Worker (3) , Front Desk Receptionist (3) , Veterinary Assistant (3) , Pet Stylist (2) , Veterinarian (2) , Veterinary Technician (2)

What are the pros of working at Heart + Paw according to real employee reviews?

"Good Pay and Good Hours" ((in 6 reviews)); "Benefits are great for the most part." ((in 5 reviews)); "Benefits are okay, coworkers are great for the most part, veterinary care is decent" ((in 4 reviews)); "Flexibility with hours/scheduling, good PTO/vacation time, mostly wonderful team members, opportunities for growth (only if you are a good worker)" ((in 4 reviews))

What are the cons of working at Heart + Paw according to real employee reviews?

"Poor management to employee communication." ((in 5 reviews)); "I’m not sure if it was just the doctor at my clinic or heart and paw in general but when there was an opportunity to promote a good employee from within to the clinical manager position she was led on and made to believe that would be her job but she was not told that the whole time the doctor had interviewed outside people and hired someone else instead." ((in 4 reviews)); "Poor leadership" ((in 4 reviews))

What are employees saying about Heart + Paw layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Heart + Paw layoffs and their outlook for job security at Heart + Paw in 2026.

What are the top reviewed Heart + Paw locations?

Philadelphia , Hagerstown , Cherry Hill , Marlton , Warren , King of Prussia , Pittsburgh , Baltimore , Glenn Dale , Phila

Heart + Paw reviews

3.0

46% would recommend to a friend

(63 total reviews)

David Lasus

55% approve of CEO

41% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Work/Life balance

3.1

Diversity & inclusion

3.1

Career opportunities

2.7

Culture & values

2.5

Senior management

Heart + Paw has an employee rating of 3.0 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Heart + Paw employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

63 reviews

4.0

Sep 8, 2025

Supportive, cheerful community

Partner doctor

Recommend

CEO approval

Business Outlook

Pros

Very supportive of doctors. Inclusive community that is very accepting of ALL types of diversity (LGBTQ+), neurodiverse, etc. Excellent compensation packages

Cons

Nothing terrible. There's the minor things that come with any buisness today (i.e. lots of tech, everything is over email, which is annoying when you just want to pick up a phone and call someone). I might just be an old fuddy duddy. Probably not an issue for most of the younger generations. I will say that the put in extra effort to help the older generations with learing the software, etc.

Heart + Paw Response

8mo

Thank you for taking the time to share your experience and for your continued commitment to Heart Paw. We’re so glad to hear that you’ve found our community to be supportive, inclusive, and empowering and that our efforts to provide strong doctor support and competitive compensation are making a difference. We also appreciate your thoughtful feedback regarding communication and technology. We understand that the pace of digital tools can feel different for everyone, and we’re committed to supporting all team members with training and resources to make day-to-day operations as smooth as possible. Your insights are invaluable in helping us continue to grow and refine the Heart Paw experience for every team member. Thank you again for your dedication and for being an important part of our community.

1.0

Jul 14, 2026

Good benefits and pay, but toxic culture persists

Center director

Recommend

CEO approval

Business Outlook

Pros

Benefits, PTO, Schedule Flexibility, Pay

Cons

Upper Level Management, Corporate structure, Workplace Toxicity and Culture, Quality of Medicine

1.0

May 9, 2026

Toxic management culture with little employee support

Center director

Recommend

CEO approval

Business Outlook

Pros

None worth saying at this point

Cons

Upper management doesn’t listen to feedback from in center management. All of upper management are long time friends so any complaints concerning their abusive behavior, like name calling, is dismissed. There is little to no genuine concern for center level team members and they are viewed as expendable people that can be easily replaced. Expensive pricing to clients when they are provided what can easily be called shelter level medicine depending on the doctor. They view clients as a simple numbers game. All of the doctors are not terrible but steer clear of the centers that have them and are protected by the status quo. Welcome to Banfield 2.0, my recommendation…do your research before going there.

Heart + Paw Response

1mo

Thank you for taking the time to share your feedback and perspective. We are sorry to hear that your experience did not meet the standards we strive to uphold for our team members. At Heart Paw, we value open communication and encourage employees to bring concerns to Human Resources so they can be reviewed and addressed appropriately. Feedback from current and former team members helps us continue to learn and improve. We appreciate your years of service and contributions to the organization, and we wish you all the best in your future endeavors.

Viewing 1 - 3 of 63 Reviews

Jobs at Heart + Paw

Veterinary Receptionist

Veterinary Receptionist

Veterinary Receptionist

Dog Daycare Specialist

Doggy Daycare + Boarding

Heart + Paw

Heart + Paw reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Supportive, cheerful community

Good benefits and pay, but toxic culture persists

Toxic management culture with little employee support

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