Great Place to Grow - Diretor of Operations Heart + Paw Employee Review

5.0
Jan 31, 2023
Recommend
CEO approval
Business Outlook

Pros

Heart + Paw has veterinary-led operations. This means you're not discussing your medicine with a leader lacks medical perspective. A high level of analysis and nuance are part of all of our decision making. Doctors and hospital leaders get to have informed conversations with true colleagues (i.e. another doctor) about how to meet hospital, personal, and professional goals through sustainable, quality medicine/care. There is a lot of freedom of daily practice as long as it fits within the filters of our corporate values (transparent, collaborative, trusting, empathetic, attentive) and quality medical practice. In addition, there is a definite respect for and focus on work-life rhythm as well as personal and team well-being. There is no perfect employer, and this is a great group of people who truly care for their teams and the future of the veterinary profession. I have previously recommended that personal friends and colleagues join us. I will continue to do so. This is a great place to work!

Cons

Like any practice, we're not perfect. Still, we are a good example of a commitment to continuous improvement. Change can sometimes be uncomfortable for people. While we do have corporate practices and policies, rigid structure is minimal. Some may not be comfortable with the degree of freedom this presents. In addition, we recently went through a strategy change. This resulted in a corporate restructuring and the loss of a handful of valued support-center colleagues. I recognize that this transition was necessary and responsibly done. That change and resulting restructuring was admittedly uncomfortable and/or disconcerting for some.

Explore other reviews about Heart + Paw

5.0
Sep 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Great culture, opportunities for advancement, team member benefits

Cons

Short staffing without additional support

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Heart + Paw Response
8mo
Thank you for taking the time to share your positive experience and for your continued commitment to Heart Paw. We’re delighted to hear that you value our culture, opportunities for advancement, and team member benefits. Creating an environment where our team members can thrive both personally and professionally is a top priority for us. We also appreciate your thoughtful feedback regarding staffing and resource support. We understand the challenges that can arise during periods of short staffing and are continually exploring ways to strengthen support systems across our centers, including considering relief options when needed. Your insights are invaluable in helping us improve and continue building a workplace we can all be proud of. Thank you again for your dedication and for being an important part of the Heart Paw family.
1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, PTO, Schedule Flexibility, Pay

Cons

Upper Level Management, Corporate structure, Workplace Toxicity and Culture, Quality of Medicine

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