Not worth the headache - Anonymous employee Heart + Paw Employee Review

2.0
Apr 12, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule. Decent pay. Pet care.

Cons

Increasingly focused on profit over care. Chronically understaffed. All the bad kind of -isms wrapped up in one ugly "family." Healthcare offered is too expensive. They clearly aim to hire and promote those that are unqualified and ill-equipped because they're easily moldable to do the bidding of the higher ups and cost less. They're not forthcoming to clients about what is really being done with their pets and by whom. Sub par veterinarians. The better ones leave.

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Heart + Paw Response
3y
Thank you for sharing your feedback. We understand that offering an unparalleled level of service to our pets and pet parents can sometimes result in a stressful work environment. Our priority is to ensure that our team members have the support to help them through those circumstances. It is disappointing to learn that your experience fell short of your expectations. Thank you for your dedication to pet care and we wish you all the best.

Explore other reviews about Heart + Paw

5.0
Sep 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Great culture, opportunities for advancement, team member benefits

Cons

Short staffing without additional support

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Heart + Paw Response
8mo
Thank you for taking the time to share your positive experience and for your continued commitment to Heart Paw. We’re delighted to hear that you value our culture, opportunities for advancement, and team member benefits. Creating an environment where our team members can thrive both personally and professionally is a top priority for us. We also appreciate your thoughtful feedback regarding staffing and resource support. We understand the challenges that can arise during periods of short staffing and are continually exploring ways to strengthen support systems across our centers, including considering relief options when needed. Your insights are invaluable in helping us improve and continue building a workplace we can all be proud of. Thank you again for your dedication and for being an important part of the Heart Paw family.
1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, PTO, Schedule Flexibility, Pay

Cons

Upper Level Management, Corporate structure, Workplace Toxicity and Culture, Quality of Medicine

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