General - Call Center Representative Humana Employee Review

5.0
Jan 25, 2017
Recommend
CEO approval
Business Outlook

Pros

Pay rate was equivalent to what the base pay up north is. which is 15 an hour up north. I respected and appreciated that start off pay with access to uncapped OT hours and many more opportunities. hour for lunch.

Cons

you start off at night shift. phone calls can be stressful when all managers are on deck helping others. and you must wait for them. which means so does the customer.

Explore other reviews about Humana

3.0
Jul 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is well compared to what's out there and I've run into some middle managers that are really smart and know the work.

Cons

The company struggles to put the right talent at the decision-making table. That has led to the company moving fast but with no clear direction. Great potential if they'd focus on who knows the industry versus who appears to be producing outcomes.

See reviews by: Helpful|Rating|Date|All