Pros
The benefits are ok.. not the best considering its an insurance company, i've seen better.
Cons
None of the management wanted to take escalated calls while witnessing them all laughing and joking around while employees waited to be assisted. Also, the training was TERRIBLE. I was in my position for 10 months and still had not reached my full potential because of their tactics. I dreaded going into my department truth be told. Also, front line leaders dont even know the guidelines as they have never been on the phones and cant even take escalated calls. also, if you get on one of the team leads bad side, they will go out of their way to put your position at risk... the way humana operates you would have thought the team lead was the supervisor..