Is Humana a good company to work for as a Customer Service?

Customer Service professionals working at Humana have rated their employer with 4.3 out of 5 stars in 22 Glassdoor reviews. This is a higher than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Customer Service Jobs at Humana now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Humana .

Does Humana pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at Humana with 3.8 out of 5 stars based on 22 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Service salaries at Humana.

How happy are Customer Service professionals working at Humana?

87% of Customer Service employees at Humana would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Customer Service professionals have also rated Humana with a 4.2 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (64) , Sales Associate (57) , RN Care Manager (56) , Grievance and Appeals Specialist (53)

What are the pros of working at Humana according to real employee reviews?

"Great benefits and very professional" ((in 864 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 553 reviews)); "Work from home was good" ((in 474 reviews)); "Good work life balance which is great" ((in 290 reviews)); "The flexibility and people are great!" ((in 265 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 149 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 139 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 123 reviews)); "Poor training will be the only con." ((in 103 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 101 reviews))

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Humana

Humana Customer Service reviews

4.3

87% would recommend to a friend

(22 total reviews)

Jim Rechtin

Not enough data to show CEO approval

24% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.2

Work/Life balance

3.8

Compensation and benefits

Customer Service employees have rated Humana with 4.3 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service professionals have an excellent working experience there. Humana is rated 25% above average by Customer Service professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

2.0

Sep 25, 2025

na

Customer service

Recommend

CEO approval

Business Outlook

Pros

There nothing to really say

Cons

mental health take a toll on you

5.0

Jan 8, 2025

Rewarding Role with Room for Growth

Customer service

Recommend

CEO approval

Business Outlook

Pros

Supportive Work Environment: Humana fosters a culture of care, which resonates well with the company's mission of improving health outcomes. My team is always approachable, and management provides guidance when needed. Flexible Scheduling: The company offers flexibility to accommodate work-life balance, which has been crucial for me as a working professional. Opportunities for Growth: There are clear career paths within Humana, and employees are encouraged to pursue development opportunities. I've had the chance to work on presentations and other projects that showcase my skills beyond daily tasks. Comprehensive Training: The training process prepared me well to handle customer inquiries with confidence and empathy. The resources available ensure I can deliver accurate information.

Cons

High Call Volume: The workload can be demanding, especially during peak times like Annual Enrollment Periods (AEP). System Challenges: Occasionally, technical issues can disrupt workflow, but the IT team is usually responsive. Metrics Pressure: Like many customer service roles, there's a strong focus on performance metrics, which can sometimes feel overwhelming.

4.0

Jul 4, 2024

Good first job working from home

Customer service

Recommend

CEO approval

Business Outlook

Pros

I worked from home and had weekends off

Cons

Constant changes of policy and proceedures

Viewing 1 - 3 of 22 Reviews

Jobs at Humana

Seasonal - Underwriting Representative

Grievances and Appeals Representative

Grievances & Appeals Representative

Accounts Receivable/Accounts Payable Processor

Telephonic Behavioral Health Care Manager

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Humana Customer Service reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

na

Rewarding Role with Room for Growth

Good first job working from home

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