Great company to get you back on your feet, culture makes a toxic work environment for long term. - L1 Support Engineer Instructure Employee Review

2.0
Aug 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Decent Benefits, loads of free food. millennial driven work environment.

Cons

While the rest of the company is seeing massive growth. the support department is beginning to stagnate. The Workload and expectation of the average agent increases increment by increment. "Scope" of support grows with little change to pay. And process changes are made every few weeks almost. Expectations on what is needed to advance change with the mood of management. Whether it be attitude, work ethic, or if you're "teachers pet". It's difficult to see where you stand amongst your peers as some are given "special projects" from management while others are passed up without a note. Favoritism is rampant and has been for years.

Explore other reviews about Instructure

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Culture Flexible Time Off

Cons

Running Lean Lots of Turnover

1
3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very nice co-workers Benefits are at least average Work life balance is ok, flexible time off and decent holidays Don’t have to work that hard, great place to retire Focused on AI though the foundations for it aren’t there - as if we’re trying to check the box for a board

Cons

Pretty much a start up with terrible systems and processes Little to no investment in any supporting functions rooted in the TB days of prioritizing margin Cross-functional work is disorganized with horrible change management Complacency across the board. Seems like the old people are just waiting for their equity to vest, doing the absolute bare minimum Clearly an edtech company which feels a lot like what the government must be like Atrocious decision making Senior leaders care more about politics and their own egos than making the company better. Like everyone has an agenda I cannot imagine worse systems setup or data

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