Doesn't recognize Individuals - L1 Technical Support Engineer Instructure Employee Review

2.0
Aug 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Had a great culture and environment for the first half of my time there. Coworkers are actually good people, more than work friends. Someone always has an answer to your question and rarely do you feel belittled by asking.

Cons

Feels like everything is always in Freefall. Scheduling and shift bids were a joke, the platform of Canvas itself had so many issues working with other schools API's that many times we just had to apologize to the user and say "call your school". No transparency. If you're not a supervisor or higher (or friends with one), you have no idea whats going on. Suddenly everything is going to change. Then it wont for 6 months. Then it will change out of nowhere and with so many bugs. Employees who shine are not recognized. I saw it with myself and with at least 7 other employees. They are not recognized for their work, they are not compensated well enough, they are overlooked for promotions. This is because they would rather have those good workers, in their current position, because they perform so well. They will hire and promote from the outside when upper management has been telling employees they will be the next to be promoted for years.

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5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Culture Flexible Time Off

Cons

Running Lean Lots of Turnover

1
3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very nice co-workers Benefits are at least average Work life balance is ok, flexible time off and decent holidays Don’t have to work that hard, great place to retire Focused on AI though the foundations for it aren’t there - as if we’re trying to check the box for a board

Cons

Pretty much a start up with terrible systems and processes Little to no investment in any supporting functions rooted in the TB days of prioritizing margin Cross-functional work is disorganized with horrible change management Complacency across the board. Seems like the old people are just waiting for their equity to vest, doing the absolute bare minimum Clearly an edtech company which feels a lot like what the government must be like Atrocious decision making Senior leaders care more about politics and their own egos than making the company better. Like everyone has an agenda I cannot imagine worse systems setup or data

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