Awful, just awful. - L1 Support Engineer Instructure Employee Review

1.0
Oct 17, 2021
Recommend
CEO approval
Business Outlook

Pros

co-workers PTO (when you can take it)

Cons

Where do I begin? This company has been going downhill extremely fast, I can't speak for other departments but I can say that everyone (including my self) in the support department is miserable. They say they want to treat people like adults but they don't, I had a stomach ache one day and took a 15 minute break because I wasn't feeling too well. I came back 5 late (total 20 minutes) because I was in the restroom being an adult and getting my self together later to a message from my supervisor saying they were pinged by I guess the workforce people. It was 5 minutes.. not only that the workforce system doesn't track you correctly so it's easy to get written up for something not your fault and PTO has to be manually approved. Some of us try to plan vacations and it's not approved until the very week of.

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5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Culture Flexible Time Off

Cons

Running Lean Lots of Turnover

1
3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very nice co-workers Benefits are at least average Work life balance is ok, flexible time off and decent holidays Don’t have to work that hard, great place to retire Focused on AI though the foundations for it aren’t there - as if we’re trying to check the box for a board

Cons

Pretty much a start up with terrible systems and processes Little to no investment in any supporting functions rooted in the TB days of prioritizing margin Cross-functional work is disorganized with horrible change management Complacency across the board. Seems like the old people are just waiting for their equity to vest, doing the absolute bare minimum Clearly an edtech company which feels a lot like what the government must be like Atrocious decision making Senior leaders care more about politics and their own egos than making the company better. Like everyone has an agenda I cannot imagine worse systems setup or data

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