Out of touch company - Support Engineer Instructure Employee Review

1.0
Jun 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Most of the supervisors and your coworkers are nice

Cons

-hiring offshore and trying to get US agents out without actually laying us off -poor communication by management -poor pay, when asked about pay increases were always shut down -will let you ask questions for their all hands meeting to make you feel like they care, but in reality the company is out of touch and going downhill quickly -US agents have no possibility of being promoted for the next 2 years

Explore other reviews about Instructure

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Culture Flexible Time Off

Cons

Running Lean Lots of Turnover

1
3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very nice co-workers Benefits are at least average Work life balance is ok, flexible time off and decent holidays Don’t have to work that hard, great place to retire Focused on AI though the foundations for it aren’t there - as if we’re trying to check the box for a board

Cons

Pretty much a start up with terrible systems and processes Little to no investment in any supporting functions rooted in the TB days of prioritizing margin Cross-functional work is disorganized with horrible change management Complacency across the board. Seems like the old people are just waiting for their equity to vest, doing the absolute bare minimum Clearly an edtech company which feels a lot like what the government must be like Atrocious decision making Senior leaders care more about politics and their own egos than making the company better. Like everyone has an agenda I cannot imagine worse systems setup or data

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