a falling star - VP-Customer Success Instructure Employee Review

3.0
Jul 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexible work; remote-friendly; leadership (non-exec level); Education-focused.

Cons

Lack of focus on strategy or product; Lots of political toxicity and manipulation amongst exec leaders that ultimately impact employees; Acquisition strategy disjointed and too fast-paced; No alignment within exec leadership; Ego at exec level prevents any REAL progress; Continual cost-cutting to make stock price attractive to investors, at the detriment of overworked, exhausted employees. This results in mass exits from good talent; Under-resourced teams across the org; No more 'fun' company culture. Cut lots of benefits including some employee salaries mid-year; Inequity amongst the working talent and the exec leaders who go on extravagant 'retreats' with no actual proven outcome or plan for company future.

Explore other reviews about Instructure

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Culture Flexible Time Off

Cons

Running Lean Lots of Turnover

1
3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very nice co-workers Benefits are at least average Work life balance is ok, flexible time off and decent holidays Don’t have to work that hard, great place to retire Focused on AI though the foundations for it aren’t there - as if we’re trying to check the box for a board

Cons

Pretty much a start up with terrible systems and processes Little to no investment in any supporting functions rooted in the TB days of prioritizing margin Cross-functional work is disorganized with horrible change management Complacency across the board. Seems like the old people are just waiting for their equity to vest, doing the absolute bare minimum Clearly an edtech company which feels a lot like what the government must be like Atrocious decision making Senior leaders care more about politics and their own egos than making the company better. Like everyone has an agenda I cannot imagine worse systems setup or data

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