general review - L1 Support Engineer Instructure Employee Review

3.0
Nov 11, 2024
Recommend
CEO approval
Business Outlook

Pros

The team I had (EMEA) was wonderful, compared to some others. The pay was okay too for the amount of workload, that changed in the last year

Cons

The work itself, but the company is in no way to blame for that. (Typical call center work, chats, and emails) however the solutions are not streamlined, many times a user question was juggled around in Slack in between 3 or more teams, as noone knows anything. Instructure buys out new products, implements them to the LMS and they don't even tell the support team that there is a new feature -- many times we heard it from users. While we are the team who SUPPORT that feature, I'd think that's not the way to handle things

Explore other reviews about Instructure

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Culture Flexible Time Off

Cons

Running Lean Lots of Turnover

1
3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very nice co-workers Benefits are at least average Work life balance is ok, flexible time off and decent holidays Don’t have to work that hard, great place to retire Focused on AI though the foundations for it aren’t there - as if we’re trying to check the box for a board

Cons

Pretty much a start up with terrible systems and processes Little to no investment in any supporting functions rooted in the TB days of prioritizing margin Cross-functional work is disorganized with horrible change management Complacency across the board. Seems like the old people are just waiting for their equity to vest, doing the absolute bare minimum Clearly an edtech company which feels a lot like what the government must be like Atrocious decision making Senior leaders care more about politics and their own egos than making the company better. Like everyone has an agenda I cannot imagine worse systems setup or data

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