Pros
Work from the comfort of your home providing a much-needed, valuable service for people who cannot communicate in English You will learn to develop your own style of customer service and will learn to deal with people from all walks of life Great place for first-time interpreters to develop skills and knowledge but don't expect any formal training or help with skills building. You will learn on the job, ALONE. They do have material you can download from their forums, which can be useful You are exposed to a wide range of industries and will learn about banking, finance, insurance, government agencies, 911, legal, medical, utilities, and many other industries If you are an employee (not contractor) you get a steady paycheck and at least you are employed Good fro a stop-gap in your resume
Cons
No benefits except for the new expensive 401K plan Salary is very low, a joke compared to what other companies have to offer. They tell you that you can average $14 to $18 an hour but in reality, you are lucky to be making the minimum wage according to the state you live in or you make .25 cents a minute as a contractor. Other companies offer .40 to .60 cents a minute to their contractors You get monitored on your calls, then get called on everything you did wrong, the QC team tends to be very critical of everything you do by calling it "feedback". You also get positive feedback and some advice as well, which is very helpful No opportunity for professional growth, not much room for advancement, no real training except for what you get when hired and some material offered in their forums and whatever feedback is offered by QC Communication with management is near non-existent. You have better luck speaking with the nice people in the IRC and get quicker, better answers from them that from the people who should be answering your questions Trying to get time off is next to impossible. There are no paid days whatsoever, you get 80 unpaid days a year but try to request those off, good luck. If you take off so many sick days, you get 2 letters and a dismissal afterwords, Schedule changes are impossible unless you are meeting the company's staff and business needs, forget yours, they don't care
