employer cover photo
employer logo
employer logo

LanguageLine Solutions

Engaged Employer

Chaos management system,very low payment,lack of good communicate way with the company - Anonymous employee LanguageLine Solutions Employee Review

1.0
Aug 1, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

could work from home,no commune,no making up,no dressing up.

Cons

Feel so lonely to be an employee of this company, all you can do is sitting at home during that 8 hours,call after call,some times, the LEP are totally out of control, told some long long long story which is not relative what they are calling for, some times,the client(English speakers are so rude,or aggressive),one time, I experience one client said she could not understand what I was saying at all after I talked those opening words,those are just simple "Thank you for calling,this is someboy,ID number...something like these",I apologized for that,then ask her if she wants to change to another interpreter or she needs me to repeat that opening words again super slowly,then I repeat that one word by one word. the paystub likes alien's symbols,hard to understand, you may be never know what those money come from, what if they missed any minutes to pay.Once you have some issues or you have some questions about payment need to be clarified,it is hardly to get a feedback.All you can do is submit "request report"from the portal, but not for sure if it would give you a directly and clear answer.It will make you exhausted to play around with them.

Explore other reviews about LanguageLine Solutions

5.0
Oct 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

Cons

The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

avatar
LanguageLine Solutions Response
8mo
Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!
1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Stay home. That's all. Nothing else.

Cons

Fifteen seconds to recover between stressful calls. The health insurance they offer is super expensive for the poorly paid for hours you get. It does not match. Micromanage everything, constant supervised and not a proper guidance after being pointed the errors of the week. Extreme poorly paid for the higher quality of job that they want. The company charges 3 or 4 dollars for minute, but an interpreter gets paid 15 an hour before taxes. See the difference? Days off unpaid always. Not fair. Not even during sickness, grief or personal emergencies.

1
avatar
LanguageLine Solutions Response
3w
Thank you for sharing your experience and for the time you dedicated to LanguageLine over the course of more than a year. We recognize that interpreter work is demanding, and we appreciate the professionalism and commitment required to provide high-quality language services. We continuously review our practices, resources, and support systems to help interpreters succeed and foster a respectful work environment. We value your feedback regarding your experience and appreciate the contributions you made during your time with us. We wish you all the best in your future career endeavors.
See reviews by: Helpful|Rating|Date|All