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LanguageLine Solutions

Engaged Employer

No recognition, you are not valued - Russian Interpreter LanguageLine Solutions Employee Review

1.0
Mar 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home, You can pick your own schedule.

Cons

This company is entirely dependent on the intepreters' professionalism and how they perform their duties, and yet the interpreters get compensated a fraction from what they really earn for the company. Not only is the pay low, this company doesn't treat you as a human being by offering you a comprehensive health insurance. I'm sure that the LLS management is fine and is getting a lot of benefits that makes them feel that they are being respected and valued. And surely they don't experience any remorses that all those benefits come at the cost of interpreters who have no protections and no representation in the management. Truth be told, the whole industry is plagued by low pay and abuse. Interpreters should unionize!

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LanguageLine Solutions Response
1y
Thank you for sharing your feedback. We understand that compensation and benefits are important concerns, and we appreciate you taking the time to express your perspective. At LanguageLine, we value our interpreters and recognize the critical role they play in delivering high-quality language access services. While we continually review our policies and programs, we also encourage interpreters to reach out to us directly to share their concerns and suggestions. If you’d like to discuss further, please email us at interpretercommunications@languageline.com.

Explore other reviews about LanguageLine Solutions

5.0
Oct 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

Cons

The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

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LanguageLine Solutions Response
8mo
Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!
1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Stay home. That's all. Nothing else.

Cons

Fifteen seconds to recover between stressful calls. The health insurance they offer is super expensive for the poorly paid for hours you get. It does not match. Micromanage everything, constant supervised and not a proper guidance after being pointed the errors of the week. Extreme poorly paid for the higher quality of job that they want. The company charges 3 or 4 dollars for minute, but an interpreter gets paid 15 an hour before taxes. See the difference? Days off unpaid always. Not fair. Not even during sickness, grief or personal emergencies.

1
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LanguageLine Solutions Response
3w
Thank you for sharing your experience and for the time you dedicated to LanguageLine over the course of more than a year. We recognize that interpreter work is demanding, and we appreciate the professionalism and commitment required to provide high-quality language services. We continuously review our practices, resources, and support systems to help interpreters succeed and foster a respectful work environment. We value your feedback regarding your experience and appreciate the contributions you made during your time with us. We wish you all the best in your future career endeavors.
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