Stay Away - Customer Service Representative (CSR) MCI Employee Review

2.0
Jul 11, 2023
Recommend
CEO approval
Business Outlook

Pros

It’s fully remote, you don’t have to have much skill or experience. They provided my laptop and equipment. But if your looking for a job that pays you enough to live it managers that don’t yell at you for stupid little mistakes,, this ain’t for you fam.

Cons

Company doesn’t care about any of its employees, pay is stagnant and you may as well fight a bear than ask for a raise. If by some miracle you did succeed you can rest comfortably in your .30 cent an hour raise. This company goes around buying up businesses and throwing their employees to the side. An old friend worked here before it was sold to MCI and had really nice things to say about it, soI gave it a try cause I needed money asap, but i can tell you that’s not the case anymore. You can feel the jadedness from the few long time employees they have left, and most people just do not care anymore and it makes for a terrible work environment to come into.

Explore other reviews about MCI

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You are master over your experience wherever you are. This job is proof of that. I've been employed over 5 years and my experience at MCI has exceeded every other job I've ever held in every way possible. Support from management, growth opportunities and accountability are in place to help you reach every goal you have set for your life within the realm of this industry and beyond.

Cons

If you're not open to change and flexibility this company is not for you.

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The training I received at MCI has been outstanding and has prepared me exceptionally well for my role. The trainers are knowledgeable, patient, and genuinely invested in helping employees succeed. The training program provided a thorough understanding of company policies, systems, and customer service expectations while offering hands-on experience that built my confidence. I especially appreciate the supportive learning environment and the continuous guidance provided throughout the process. Thanks to MCI's comprehensive training, I feel well-equipped to deliver excellent customer service and contribute positively to the team from day one.

Cons

There are not any here.

See reviews by: Helpful|Rating|Date|All