Incredible work environment marred by strict email policy - Sales Associate Michaels Employee Review

4.0
Sep 15, 2016
Recommend
CEO approval
Business Outlook

Pros

20% employee discount, friendly environment, fun workplace, especially if you're into crafting! Incredibly flexible hours, and if your location also offers baking lessons you'll often find leftovers customers didn't take home on the break room table.

Cons

THE most annoying and strict email collection policy I've ever encountered. Not sure if times have changed, but when I left cashiers were required to get emails from 33% of checkouts. Most cases someone's email is already in the system and they don't want to give it again, or they're not interested in giving their email. I was encouraged by management to find ways to trick customers into giving their email. If the 33% rate is not achieved, they cut your hours and give you a guilt trip. I quit because I was being given 4 hours a week.

Explore other reviews about Michaels

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment is beautiful and safe, Team is very helpful,

Cons

no cons, its that good!

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Some great co-workers, employee discount, on site office benefits including a gym and cafe for breakfast/lunch, full suite of employee benefits at reasonable prices

Cons

Ridiculous amount of stress. Retail in general is often stressful but the amount of stress at Michaels is unnecessary and over the top. Constant last-minute changes by leadership to creative, promotions, products, and any other kind of changes. Things will be finalized and signed off on and delivered, and somebody will make a change at the last minute and things are constantly having to be redone. People are worn down and worn out. It’s the highest turnover rate of any place I’ve worked in retail at the corporate office. I’ve seen people take jobs and be gone within weeks. Leadership in some departments are extremely micromanaging and controlling even with employees that are tenured and have multiple years of experience. The stress level for both tenured and new employees is very high. Projects get discussed over and over and over again, decisions are made and then revisited again after decisions were made making delivery late and causing people to work unnecessarily in order to fix things that could’ve been done correctly the first time. The company tries really hard to make the workplace fun and offer activities, motivation, and incentives. Unfortunately they don’t offset what the environment is like working inside with some of the teams and expectations to actually deliver the work. Would not recommend.

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