Hopefully and isolated incident, but Michaels Management needs a lot of work. - Cashier Michaels Employee Review

1.0
Aug 29, 2012
Recommend
CEO approval
Business Outlook

Pros

Coworkers and happy customers were the only things that helped me feel any sense of job satisfaction. Flexibility in scheduling. Whenever I had a sudden scheduling conflict, my manager took it upon herself to find a replacement. She knew who was in greatest need of picking up extra hours.

Cons

Treatment by management was terrible. Michaels tells you on day one while watching their orientation videos that they offer competitive wages. Minimum wage is not competitive. There were too many workers, each usually only getting about 8 hours a week, even during the busiest time of the year. I was given a poor annual review; my store manager claimed that as a cashier I didn't know enough about the responsibilities of floor associates. I feel that was unfair because I constantly asked to be trained in the other areas and asked for ways I could improve my knowledge. I was denied that which would have provided me a better review, and a better raise. I felt it was as if they wanted me to quit. I had 115% on my cashier report (somehow) so I don't know why I didn't score better in other areas. I was turned down for a promotion because they gave it to someone who they didn't want working directly with customers anymore. They had complaint after complaint with this person, and had many valid reasons to terminate employment, but instead moved said person to a position where they would never interact with customers. Instead of terminating and giving the position to a deserving person, they gave the higher paying job with more hours away. Also, there was basically no training. I was thrown onto a cash register with my log on numbers, watched for about 10 minutes, and then told to ask when I had questions. If you look into this job, I hope you have either a lot of self confidence or experience cashiering because you'll need to catch on quickly. Luckily it's easier than being at a grocery store. It did take a great deal of pestering supervisors to learn the system properly.

Explore other reviews about Michaels

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment is beautiful and safe, Team is very helpful,

Cons

no cons, its that good!

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Some great co-workers, employee discount, on site office benefits including a gym and cafe for breakfast/lunch, full suite of employee benefits at reasonable prices

Cons

Ridiculous amount of stress. Retail in general is often stressful but the amount of stress at Michaels is unnecessary and over the top. Constant last-minute changes by leadership to creative, promotions, products, and any other kind of changes. Things will be finalized and signed off on and delivered, and somebody will make a change at the last minute and things are constantly having to be redone. People are worn down and worn out. It’s the highest turnover rate of any place I’ve worked in retail at the corporate office. I’ve seen people take jobs and be gone within weeks. Leadership in some departments are extremely micromanaging and controlling even with employees that are tenured and have multiple years of experience. The stress level for both tenured and new employees is very high. Projects get discussed over and over and over again, decisions are made and then revisited again after decisions were made making delivery late and causing people to work unnecessarily in order to fix things that could’ve been done correctly the first time. The company tries really hard to make the workplace fun and offer activities, motivation, and incentives. Unfortunately they don’t offset what the environment is like working inside with some of the teams and expectations to actually deliver the work. Would not recommend.

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