Great...until Blackstone Corp. took over. - Anonymous employee Michaels Employee Review

1.0
Jul 8, 2009
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have worked for Michaels for 4 years and can honestly say this used to be a great place to work. Then Blackstone Corp took over and now I can't find a single good thing to say about the company.

Cons

Michaels motto is "Where Creativity Happens"... but not if you're an employee. You can not make your department look nice. You can't make any displays on your own accord... you have to do what the company tells you... even though your store may not carry the product! You are a drone. You have to put out money to buy the proper pants, shoes and belt. Rules change from week to week. You will be docked "points" if you are early, late, have a doctor's appt., have a sick kid, or are sick yourself.... even though you have sick leave available! If you get 6 points, you are fired. Then they expect you to smile, be pleasant, and say hi to every customer, even though they have made it so miserable that no one cares. Corporate visits are a joke. The managers get very tense and stressed... that alone makes it miserable. Then you are expected to work whatever hours it takes to make the store "look like no one shops here." That is a direct quote from our district manager!! Really?!?!? Who the hell do you think makes your money? The shoppers!! It is impossible to keep a store that size in impeccable condition. But those are the expectations. Oh, and you can be sure that you won't be financially compensated... the pay sucks. But, that is not why I work at Michaels. I work there because it was a great environment to work in. Now, you've taken that away. I hope people start leaving in droves. If you are part-time, your hours suck... work 4 hours one week, and 30 the next. Or it may be 4 hours a week for three weeks straight. But, if you are getting a Corporate visit, plan on working however long they want. Up to the point of overtime. You will never, ever get overtime. There is no training whatsoever. You are hired and thrown to the wolves. This includes management positions as well. If you are one of the stores that got a remodel, be prepared to be expected to know what your are supposed to do ... without any guidance from Corporate. But, they will be quick to let you know that you are doing it wrong. They have completely changed the store and the way it's ran and didn't tell the employee's their new expectations. Brian Cornell is no longer CEO... he abruptly left in March after less than two years with the company. WHY?!! The new CEO is John Menzer, formerly of Wal-Mart. Well, you can see where this company is headed now.

Explore other reviews about Michaels

5.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and the people there.

Cons

It was far away from me.

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Some great co-workers, employee discount, on site office benefits including a gym and cafe for breakfast/lunch, full suite of employee benefits at reasonable prices

Cons

Ridiculous amount of stress. Retail in general is often stressful but the amount of stress at Michaels is unnecessary and over the top. Constant last-minute changes by leadership to creative, promotions, products, and any other kind of changes. Things will be finalized and signed off on and delivered, and somebody will make a change at the last minute and things are constantly having to be redone. People are worn down and worn out. It’s the highest turnover rate of any place I’ve worked in retail at the corporate office. I’ve seen people take jobs and be gone within weeks. Leadership in some departments are extremely micromanaging and controlling even with employees that are tenured and have multiple years of experience. The stress level for both tenured and new employees is very high. Projects get discussed over and over and over again, decisions are made and then revisited again after decisions were made making delivery late and causing people to work unnecessarily in order to fix things that could’ve been done correctly the first time. The company tries really hard to make the workplace fun and offer activities, motivation, and incentives. Unfortunately they don’t offset what the environment is like working inside with some of the teams and expectations to actually deliver the work. Would not recommend.

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