Pros
The customers were mostly great. The staff was also wonderful. In my store, management was also a pleasure to work for.
Cons
Absolutely ridiculous top down mentality and policies made by people who often have never spent a single day running a store or even working in one. The level of micromanaging over the 2 years I spent there got worse and worse over time. There is no respect for the employees or the amount of work they are expected to complete in an impossible time frame. 2 holidays a year.....that's it. The rest you just work like a regular workweek. The number of hours given to the store has gotten so ridiculous that corporate no longer even listens to the customer complaints about "no staff available" to help anyone. In a moments notice hours are ripped away - often on a weekend when staff is the most necessary. Employees are so stressed they call out constantly. It's just not worth it. For the company to understand what a day is like in a high volume store - all of the DMs, RMs and up should have to work a week in our shoes. The perspective would be much different. You can do only so much "more with less" before your business model becomes an absolute joke and you can't get anyone to work for you anymore. I certainly see that in the district I came from. We couldn't fill slots, and the ones we did were often gone in months. You can expect only so much when you work people to the bone and pay them peanuts.