Abusive Environment for Lower Level Employees. Must read! - CRM Marketing Specialist Michaels Employee Review

1.0
Nov 1, 2019
Recommend
CEO approval
Business Outlook

Pros

I got out of here and will never be under the thumb of an abusive manager again. It changed my life.

Cons

- no actual training, just shadowing for a week and then it's up to you to "ask questions" - no work life/balance. management will work you to death to take your credit - they have an idea submission forum for you to submit ideas, but they stole mine 4 months later when I got a reply they were conveniently "already working on this" and I couldn't even be involved to contribute - long working hours always. They claim to have a peak season like most retail companies around Halloween/Christmas but you'll work 10 - 12 hour days every day up to that point regardless - The pay seems great until you realize how many hours it takes to make the pay - The corporate discount sucks and you can't use it online. I'm not making a special trip to Michaels when I can get a comparable product on Amazon Prime shipped for a better price with no hassle. - Lots of virtue signaling in the company, are LGBTQ people really now "welcome" at an arts store? When has the art community ever been against LGBTQ people? At what point did Michaels deny a gay person from buying a marker at their stores? Was someone in charge of identifying someone's sexuality at the counter in the past to see if they were an eligible consumer? The art community is the most accepting community. We don't need to talk down to our audience like this for social brownie points. How is this even seen as a profitable or worthwhile message for the cost? Who isn't asking these tough questions? If you have a soul, you'll realize quickly how endlessly frustrating it is here.

Explore other reviews about Michaels

5.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and the people there.

Cons

It was far away from me.

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Some great co-workers, employee discount, on site office benefits including a gym and cafe for breakfast/lunch, full suite of employee benefits at reasonable prices

Cons

Ridiculous amount of stress. Retail in general is often stressful but the amount of stress at Michaels is unnecessary and over the top. Constant last-minute changes by leadership to creative, promotions, products, and any other kind of changes. Things will be finalized and signed off on and delivered, and somebody will make a change at the last minute and things are constantly having to be redone. People are worn down and worn out. It’s the highest turnover rate of any place I’ve worked in retail at the corporate office. I’ve seen people take jobs and be gone within weeks. Leadership in some departments are extremely micromanaging and controlling even with employees that are tenured and have multiple years of experience. The stress level for both tenured and new employees is very high. Projects get discussed over and over and over again, decisions are made and then revisited again after decisions were made making delivery late and causing people to work unnecessarily in order to fix things that could’ve been done correctly the first time. The company tries really hard to make the workplace fun and offer activities, motivation, and incentives. Unfortunately they don’t offset what the environment is like working inside with some of the teams and expectations to actually deliver the work. Would not recommend.

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