Unappreciated, Overworked, Underpaid: Not Worth the Peanuts for Which You Work. - Sales Associate Michaels Employee Review

1.0
Mar 18, 2014
Recommend
CEO approval
Business Outlook

Pros

Thankfully, there are a few positive comments I have to make regarding this company. They offer reasonably flexible scheduling based on your availability (although you might have to remind your manager if they schedule you incorrectly, in which case the problem can be resolved). So far I have had few issues regarding one's permanent availability. Secondly, the new discount policy for merchandise is quite good. They finally responded to feedback and tossed their employees a small bone by giving them a REAL employee discount: 30 percent off all items, including those on sale. Lastly, most of the people I get to work with are gems. They are kind, and are also unappreciated, overworked, and underpaid, so they understand my issues and sympathize. At the very least, there is camaraderie amongst sales associates and cashiers, which is one of the only things that keeps the store from falling apart.

Cons

Since the cons to working at Michaels stack up much higher than the pros, I'll try to keep this as short as I can in list formation: - You are grossly underpaid for your value: a mere 8.25$ to start. While it is more than minimum wage, it is vastly underrating your value to this company and how much work you actually need to do on the job. - Speaking of which, you will be performing the jobs of three or four people: sales associate (which you were hired for), cashier, replenishment, and an additional sales associate which they didn't care to schedule because it isn't in their priorities to staff their store appropriately. - Customers are constantly expecting a bad experience and a slow checkout...which makes them grumpy at you. They have very little patience for errors in pricing, signage, and slow lines... all of which are frequent at this location - all of which will be blamed on you. - You only get 15 minutes of break unless you work more than 6 hours a shift. - You will likely have to work on holidays...only to find that the store is practically barren at these times. For example: Thanksgiving night. Until midnight. In a barren store. - You will constantly find yourself fixing replenishment's mistakes or recovery mistakes that you did not make because someone did not have the time to do their job properly. - You are more likely to be enthusiastically criticized for a mistake in your work than gratefully applauded for doing your job well. - Closing shifts involve a lot of panicking and scrambling to try and do the jobs that no one else could finish during the day. - Corporate, aka "The Support Center", is constantly butting into your job and telling you how to do it, even if their way reduces your productivity for no practical reason. - You will be patted down and your bags will be checked after every shift as if you are a criminal that cannot be trusted. - You will be blamed for "shrink", i.e. theft levels in the store, even though there are very few reasonable preventative methods you can take to actually reduce theft that the company will allow. For instance, if you see someone leaving with a box of candy without having paid for it, you cannot tell them to "stop", "halt", or call them out on their behavior. You can only kindly suggest that they approach the register, as it is over here to pay for their candy, or simply exclaim, "Why, that's a lot of candy you have there!" How useful. - Beware of short-term availability changes, as they will often go unnoticed and/or ignored until you say something more than once. Leaving notes for management and speaking with management directly regarding a temporary change in availability due to a doctor's appointment or otherwise may not prevent you from being scheduled during the exact time you need to be out. In addition, management will place the responsibility on you for getting a shift switched, rather than simply correcting their mistake in the system. Also, they don't provide you with your fellow employees contact information so that you can make these arrangements more easily. - If you are new to retail, the training program is practically nonexistent here. You will be eaten alive, while being yelled at by the manager who was supposed to train you for not doing your job perfectly. Even if you are not new to retail, expect little to no help in getting to know the store layout. - Asking questions due to your lack of training, as previously noted, is discouraged, as the training manager is likely to berate you and yell at you for your incompetency, or otherwise ignore your inquiries. - Speaking of which, depending on the manager of the day, you will or will not have good management help when you need a manager for a customer, for a void on the register, to answer a question, etc. You may also receive unnecessary attitude for asking questions or requesting assistance.

Explore other reviews about Michaels

5.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and the people there.

Cons

It was far away from me.

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Some great co-workers, employee discount, on site office benefits including a gym and cafe for breakfast/lunch, full suite of employee benefits at reasonable prices

Cons

Ridiculous amount of stress. Retail in general is often stressful but the amount of stress at Michaels is unnecessary and over the top. Constant last-minute changes by leadership to creative, promotions, products, and any other kind of changes. Things will be finalized and signed off on and delivered, and somebody will make a change at the last minute and things are constantly having to be redone. People are worn down and worn out. It’s the highest turnover rate of any place I’ve worked in retail at the corporate office. I’ve seen people take jobs and be gone within weeks. Leadership in some departments are extremely micromanaging and controlling even with employees that are tenured and have multiple years of experience. The stress level for both tenured and new employees is very high. Projects get discussed over and over and over again, decisions are made and then revisited again after decisions were made making delivery late and causing people to work unnecessarily in order to fix things that could’ve been done correctly the first time. The company tries really hard to make the workplace fun and offer activities, motivation, and incentives. Unfortunately they don’t offset what the environment is like working inside with some of the teams and expectations to actually deliver the work. Would not recommend.

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