Probably depends on the SM - Store Operations Manager Michaels Employee Review

2.0
May 5, 2010
Recommend
CEO approval
Business Outlook

Pros

Can be a lot of fun employees to work with. Also, partially enjoyable if you honestly love crafts and like helping customers.

Cons

The Store Manager was incompetent and never told me what exactly my job entailed. Parts of my job that I was responsible for were taken over by other employees that had covered the duties previous to my employment. Head office could never seem to make up their minds on the 'dress code', so named so that they were not responsible for the costs of the uniforms. Also, everything down to the heat was controlled at head office in Texas. Try explaining why the receiving room had to be heated because it's -40, when they have no idea what -40 is like.

Explore other reviews about Michaels

5.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and the people there.

Cons

It was far away from me.

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Some great co-workers, employee discount, on site office benefits including a gym and cafe for breakfast/lunch, full suite of employee benefits at reasonable prices

Cons

Ridiculous amount of stress. Retail in general is often stressful but the amount of stress at Michaels is unnecessary and over the top. Constant last-minute changes by leadership to creative, promotions, products, and any other kind of changes. Things will be finalized and signed off on and delivered, and somebody will make a change at the last minute and things are constantly having to be redone. People are worn down and worn out. It’s the highest turnover rate of any place I’ve worked in retail at the corporate office. I’ve seen people take jobs and be gone within weeks. Leadership in some departments are extremely micromanaging and controlling even with employees that are tenured and have multiple years of experience. The stress level for both tenured and new employees is very high. Projects get discussed over and over and over again, decisions are made and then revisited again after decisions were made making delivery late and causing people to work unnecessarily in order to fix things that could’ve been done correctly the first time. The company tries really hard to make the workplace fun and offer activities, motivation, and incentives. Unfortunately they don’t offset what the environment is like working inside with some of the teams and expectations to actually deliver the work. Would not recommend.

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