AGM finally getting rid of the "long time dead weight" at Support Center - Senior Product Manager Michaels Employee Review

2.0
Jul 6, 2021
Recommend
CEO approval
Business Outlook

Pros

It's a good company, a bit sluggish and not exactly cutting edge, but still a good place to work. It's obvious why AGM bought MIK...easily affordable with some easy ways to increase profitability...squeeze more...then sell it off or put on chopping block. First place to start cutting... the over-compensated layer after layer of folks that just won't get the hint. "time to leave" at Support Center. Many have been there decades, are underperformers, over compensated, and tossing them will help financials and allow innovation that has been suppressed for decades. It's a good plan, Directors, VP and higher are disappearing by the day and most cannot wait for AGM to toss the rest of the "dead weight" overboard.

Cons

Not alot, its a good place. Again, easy target for AGM, since they can dump 1/2 of support center and never miss a beat...folks are disappearing everywhere and this is a good thing. Even with the "all is well" from those that scored millions last year with golden parachutes (it is well for them), it's obvious more upper level cuts need to happen...soon. It may be a bit sad watching the endless "decision to pursue other opportunities" exodus, but, in about a year they will have switched out the existing VP/Director/Manager levels with outside hire performers and this will mean success.

Explore other reviews about Michaels

5.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and the people there.

Cons

It was far away from me.

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Some great co-workers, employee discount, on site office benefits including a gym and cafe for breakfast/lunch, full suite of employee benefits at reasonable prices

Cons

Ridiculous amount of stress. Retail in general is often stressful but the amount of stress at Michaels is unnecessary and over the top. Constant last-minute changes by leadership to creative, promotions, products, and any other kind of changes. Things will be finalized and signed off on and delivered, and somebody will make a change at the last minute and things are constantly having to be redone. People are worn down and worn out. It’s the highest turnover rate of any place I’ve worked in retail at the corporate office. I’ve seen people take jobs and be gone within weeks. Leadership in some departments are extremely micromanaging and controlling even with employees that are tenured and have multiple years of experience. The stress level for both tenured and new employees is very high. Projects get discussed over and over and over again, decisions are made and then revisited again after decisions were made making delivery late and causing people to work unnecessarily in order to fix things that could’ve been done correctly the first time. The company tries really hard to make the workplace fun and offer activities, motivation, and incentives. Unfortunately they don’t offset what the environment is like working inside with some of the teams and expectations to actually deliver the work. Would not recommend.

See reviews by: Helpful|Rating|Date|All