Rude - Cashier/Stocking/Customer Service Michaels Employee Review

1.0
Feb 20, 2016
Recommend
CEO approval
Business Outlook

Pros

The coworkers are all extremely nice. They understand its a type of job that relies on a "you learn as you go". It feels great when customers ask for advice and you can help them.

Cons

Horrible management! The head manager doesn't communicate at all. They never got their things together to help a newbie start a job. They didn't step me up with my employee account. I had to constantly ask and it was already my second week. By the third week I was assigned a particular job... to organize all the items from a cart and to put them back on the shelves. But I've been asking for a scanner on day two. The thing was no one actually trained me. I kept asking if I needed one, it's my first time in retail. So i didn't know how things are. They would get mad if we didn't pick up the phone... but they never trained me on how to use the phone or how to interact with customers and assist with their questions. I don't even understand how our online dilveries work. They just pretty much threw me in there and then management would get mad if we did it wrong. But I never knew the right way... when I wasn't even taught it. Also, when I finally gotten my account and I was trying to request the days I can and couldnt work the website wouldn't let me submit. So i went and ask one of the assistant managers bcus the head manager wasn't there.... the only advice she could give me is that I would have to call the store and MAYBE I could reach her and get my call transferred. I'm just wasting my time. Its not worth it.

Explore other reviews about Michaels

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work for college student

Cons

busy during the holiday season

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Some great co-workers, employee discount, on site office benefits including a gym and cafe for breakfast/lunch, full suite of employee benefits at reasonable prices

Cons

Ridiculous amount of stress. Retail in general is often stressful but the amount of stress at Michaels is unnecessary and over the top. Constant last-minute changes by leadership to creative, promotions, products, and any other kind of changes. Things will be finalized and signed off on and delivered, and somebody will make a change at the last minute and things are constantly having to be redone. People are worn down and worn out. It’s the highest turnover rate of any place I’ve worked in retail at the corporate office. I’ve seen people take jobs and be gone within weeks. Leadership in some departments are extremely micromanaging and controlling even with employees that are tenured and have multiple years of experience. The stress level for both tenured and new employees is very high. Projects get discussed over and over and over again, decisions are made and then revisited again after decisions were made making delivery late and causing people to work unnecessarily in order to fix things that could’ve been done correctly the first time. The company tries really hard to make the workplace fun and offer activities, motivation, and incentives. Unfortunately they don’t offset what the environment is like working inside with some of the teams and expectations to actually deliver the work. Would not recommend.

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