Pros
Used to be pretty good. Tech Support department was insulated from the huge layoffs and reorgs in 2014. Nobody gives you crap for leaving on time at the end of the day. Benefits are pretty good.
Cons
New senior management decided to reorg Tech Support for the heck of it, breaking up functional product-oriented teams with good chemistry and reassigning everyone randomly according to regional business units. Completely nonsensical. Non-technical people were put in charge of this process and have no idea what they are doing, so now they are shooting first and asking questions later. To add insult to injury the new management has also decided not to pay out quarterly bonuses as agreed upon previously (and to be completely incommunicado as to why or what's going on). Employees were informed that the changes were due to Michael Saylor's desire to make every department responsible for their own profitability. How does that make any sense for Tech Support?