Friendly team and flexible remote work, but training can overwhelm - Customer Support Representative OneSupport Employee Review

Great place to gain your first IT help desk experience. Remote work flexibility. Supportive team environment; coworkers are generally helpful and collaborative. Exposure to troubleshooting common issues across networking and various software. A decent stepping stone for transitioning into other IT or customer service roles.

Pay is on the lower end compared to industry standards. High call volume and performance metrics can feel stressful. Training is basic and may not fully prepare you for all customer scenarios.

There’s a lot of insurance benefits I guess

You would think the customers are the most daunting and terrible part of the job but it is not. It’s not. It’s the micromanagement from higher ups. The nitpicking comments of critique come off less as critique and more of jabs to make you feel bad for not fully getting the system as fast as possible. It’s left me anxious and depressed at the thought of clocking in. Please consider working for another company.