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Users say... "Work from home and flexible schedule" "Flexible scheduling and not a lot of micromanagement." "great people to work with" "The benefits are good too" "Flexible hours and option for over time if you want"
Users say... "Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." "The training is terrible and does not prepare you for the real job that you're expected to do." "Upper Management is completely disconnected." "Raises were also tied to randomized customer reviews, meaning nobody I knew ever got one because customers never filled out enough." "When you are being screamed at, and the customer requests a supervisor, it takes about 20 min for a supervisor to contact you back."