3.0
Sep 22, 2011
Current employee
Austin, TX
Recommend
CEO approval
Business Outlook
Pros
Easy to Multi-Task and do the job. Relatively simple troubleshooting. Friendly staff, and management. One call, on resolution means you don't deal with the same person twice.
Cons
Boring, you do the same thing literally thousands of times. Frustrating, to customers you do not deserve any level of respect. No really technical, more of a customer service job. All about talk times and making numbers as small as possible. Very high stress.