Boring, awkward, but easy - L1 Tech OneSupport Employee Review

3.0
Sep 22, 2011
Recommend
CEO approval
Business Outlook

Pros

Easy to Multi-Task and do the job. Relatively simple troubleshooting. Friendly staff, and management. One call, on resolution means you don't deal with the same person twice.

Cons

Boring, you do the same thing literally thousands of times. Frustrating, to customers you do not deserve any level of respect. No really technical, more of a customer service job. All about talk times and making numbers as small as possible. Very high stress.

Explore other reviews about OneSupport

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly team environment and flexible remote work schedule

Cons

Training can feel overwhelming at first for new wmployees

1.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

There’s a lot of insurance benefits I guess

Cons

You would think the customers are the most daunting and terrible part of the job but it is not. It’s not. It’s the micromanagement from higher ups. The nitpicking comments of critique come off less as critique and more of jabs to make you feel bad for not fully getting the system as fast as possible. It’s left me anxious and depressed at the thought of clocking in. Please consider working for another company.

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